Refund and Cancellation Policy

Published: 2026-10-15 · Applies together with the Terms of Service of 2026-10-18

This policy explains how cancellations and refunds work for paid Persony plans. The Service is operated by LevelUp. Contact: support@persony.org.

1. Who sells and charges

Paid plans are sold through Paddle.com, our merchant of record. Paddle processes the payment, calculates and collects taxes, issues your receipt and sends refunds to your original payment method. Your bank statement shows a Paddle reference.

2. Free allowance

You can try Persony without paying: every new account gets a free allowance of messages and voice minutes, shown in Settings → Plan & Usage. It does not expire by time; it ends when it is used up. No payment details are needed for it.

3. Cancelling a subscription

• You can cancel at any time in Settings → Plan & Usage → Manage billing, or by writing to support@persony.org.
• After cancellation you keep your paid features until the end of the period you already paid for. You will not be charged again.
• Your personas, chats and memories stay in your account after a paid period ends. You can export or delete them at any time.

4. Refunds

• You can ask for a full refund within 14 days of any charge, for any reason. Write to support@persony.org from your account e-mail, or use the link in your Paddle receipt.
• If a technical problem on our side prevented you from using paid features, we will refund or extend the affected period even after 14 days.
• After a refund, paid features for that period end. Repeated refund requests that look like abuse may be declined.
• We answer refund requests within 5 business days. Paddle then returns the money; your bank may take up to 10 more business days to show it.

5. Your legal rights

Nothing in this policy limits rights you have under the mandatory consumer law of your country, including any statutory right to withdraw from a purchase.

6. Contact

support@persony.org · LevelUp